Humanising Conflict Management & Communications

Trade Master is proud to partner with Hard Target to deliver this transformative course designed to enhance safety, build confidence, and empower communication in the workplace and beyond. Tailored for the trades and industries where people interact under pressure, this course provides practical tools to manage conflict, de-escalate tension, and improve team culture.

What you will learn

• The psychology behind conflict and behavioural triggers
• Verbal and non-verbal de-escalation skills Tools for empathetic and effective communication
• Staying calm and focused under stress
• Real-world conflict scenarios from trade environments

Why this course matters

• Designed specifically for trades, apprentices, and field professionals
• Delivered with Trade Master’s commitment to excellence in industry training
• Equips teams with life skills that enhance both work and home environments
• Builds confidence, connection, and leadership from the ground up

In-person workshop